نوع مقاله : مقاله پژوهشی
نویسندگان
گروه مدیریت دولتی، دانشگاه پیام نور، تهران، ایران.
چکیده
هدف: پژوهش حاضر، به بررسی تاثیر مهارت‌های انسانی مدیران بر تعهد سازمانی و عملکرد کارکنان در شرکت سهامی بیمه می‌پردازد.
روش‌شناسی پژوهش: این مقاله به روش توصیفی-همبستگی و به شکل میدانی اجرا شده است. جامعه آماری پژوهش 68 نفر می‌باشند که براساس جدول مورگان تعداد 57 نفر به عنوان نمونه انتخاب شدند. برای گرد‌آوری داده‌ها از سه پرسشنامه تعهد سازمانی، عملکرد کارکنان و مهارت انسانی مدیران استفاده شد که پایایی آن با استفاده از آلفای کرونباخ برای هرکدام به ترتیب 77/0، 98/0 و 81/0 برآورد شد و برای بررسی نرمال بودن متغیرهای تحقیق از آزمون کولموگروف-اسمیرنف استفاده گردید.
یافته‌ها: با استناد به آمارهای توصیفی و استنباطی، تحلیل رگرسیون، آزمون همبستگی پیرسون، ANOVA و به‌کارگیری نرم‌افزار SPSS می‌توان نتیجه گرفت که مهارت انسانی مدیران تاثیر معنادار بر تعهد عاطفی دارد (P=0.046)، اما مهارت انسانی مدیران تاثیر معنادار بر تعهد مستمر ندارد (P=0.726)، همچنین مهارت انسانی مدیران تاثیر معنادار بر تعهد هنجاری ندارد (P=0.963) و تعهد سازمانی تاثیر معنادار بر عملکرد کارکنان دارد (P=0.000).
اصالت/ارزش افزوده علمی: مهارت‌های انسانی مدیران بر تعهد سازمانی و عملکرد کارکنان در شرکت سهامی بیمه ایران شعبه استان همدان مورد بررسی و تجزیه‌وتحلیل قرار گرفته است.
کلیدواژه‌ها
موضوعات
عنوان مقاله [English]
The effect of managers' human skills on organizational commitment and employee performance of Iran insurance company
نویسندگان [English]
- Meisam Ashbah
- Sayyed Ali akbar Ahmadi
- , Mohammad Ali Sarlak
Department of Public Administration, Payam Noor University, Tehran, Iran.
چکیده [English]
Purpose: The current study examines the human abilities of managers in the organization and performance in a joint-stock insurance company.
Methodology: This article was carried out in a descriptive-correlational way and a field form. The statistical population of the research is 68 people, of which 57 people from Morgan's table were selected as a sample. To collect data, three questionnaires, organizations, functions, and human skills are used, the reliability of which is determined using Cronbach's alpha for each of them respectively (α = 0.77, 0.98, and 0.81) and to check the normality of the research Kolmogorov-Smirnov test was used.
Findings: Referring to descriptive and inferential statistics, regression analysis, correlation test, ANOVA, and using SPSS software, it can be concluded that human abilities have factors affecting emotional (P=0.046) but not continuous (P=0.726), and human skills have an effect. It does not affect performance (P=0.9633), and the organization affects employee performance (P=0.000).
Originality/Value: The human skills of managers have been investigated and analyzed on organizational and performance in Iran Insurance Joint Stock Company, the branch of Hamadan province.
کلیدواژه‌ها [English]
- Human skill
- Organizational commitment
- Employee performance
- Iran insurance
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